Privacy Policy

1. Collection of Personal Data

• Name, surname, email address, phone number, profile photo,
• Payment information required for transactions (card data is received directly by the payment provider and is not stored by the Platform),
• Location information (with User consent),
• Usage data on the Platform (booking history, messages, preferred language, IP address, device information).

2. Purposes of Processing Personal Data

• Creating and managing user accounts,
• Processing reservations and payments,
• Enabling communication between users,
• Ensuring platform security, preventing fraud and abuse,
• Improving user experience and developing services,
• Compliance with applicable laws and regulations.

3. Storage and Security of Personal Data

• Personal data may be stored on secure servers in Turkey or abroad.
• The Platform takes the necessary technical and administrative measures to ensure data security.
• However, data transmission over the Internet cannot be guaranteed to be 100% secure.

4. Data Sharing

• When required to fulfill legal obligations,
• To facilitate communication between the User and the service provider (local guide),
• With contracted payment providers during transactions,
• With third-party providers offering technical infrastructure services.

5. Use of Cookies

• The Platform uses only essential cookies.
• Cookies used for tracking, advertising, or marketing purposes are not utilized.

6. User Rights

Under the Personal Data Protection Law (KVKK) and related regulations, users have the right to:

• Learn whether their personal data is processed,
• Access their processed data,
• Request correction of incorrect or incomplete data,
• Request deletion or destruction of data,
• Object to data processing,
• Claim compensation in case of damages.

7. Contact

Users may send their requests regarding their personal data to [withcitylocals@gmail.com].